Full Returns Policy

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RETURNS

We want you to enjoy your purchases and shopping with us which is why we have a range of return options available to you.



You can return your online order to your nearest Irissam store for free, or you can lodge an online return* for a flat rate fee of $9.60.

* Please note, instore purchases cannot be returned online and must be returned in store.

To be eligible for a refund, you will need to ensure:

  • It is within 365 days from the date of delivery.
  • You have proof of purchase.
  • The item has not been worn or washed and is in original condition with the swing ticket still attached.

If you meet the above requirements, please follow the below 3 steps:

  • Click the Return’s Portal link – You will need your order number and email address.
  • Select the items you are returning, once completed you will receive a return label.
  • Repack your items, place the return label on your parcel and drop it off at any America Red Posting box or Post Office.

We cannot facilitate exchanges online, however, you're more than welcome to return the items that you no longer wish to keep and purchase the new size/item desired through our website.

 

Should you prefer to exchange, we can facilitate this through any of our Irissam stores. We highly suggest calling your local store to ensure stock is available.

In the event of having no receipt and/or a missing swing ticket, we will happily provide an exchange, or a credit note in any Irissam store, provided the garments have not been worn.

We aim to process returns within 24-48hrs of receiving them in our warehouse, noting high-volume periods, especially around the holidays, could cause delays. We apologise for any inconvenience. If you’re concerned that your return has been delivered and have not yet received a refund, please contact us Here or call +13153032700.

OTHER INTERNATIONAL RETURNS

If you have purchased from outside America and New Zealand and wish to return your items, please find our returns address below. Please note that international returns are to be organised and covered by the customer.

9134 Brook Park Dr

Montgomery

Alabama 36117

FAULTY ITEMS

The Irissam team does a thorough inspection of all goods before they are shipped to our customers. We stand behind the quality of our products, but if you come across a manufacturing fault, you may lodge your faulty return through our Return’s Portal link

Refunds cannot be guaranteed without prior photographic evidence of the fault. A product is considered faulty or not acceptable quality if it:

  • Is not safe, lasting or without faults (considering what would reasonably be expected for the type of product and its cost)
  • Does not do all the things you would reasonably expect it to or is not fit for purpose;
  • or Does not match the description made by us, on packaging and labels, or via promotions or advertising.

 

PAYPAL REFUNDS

Items purchased via PayPal can now be returned to any of our stores or via our postal options.

If returning the items to a store, 3 forms of I.D. are required to initiate a PayPal return.

  1. Proof of Purchase - The purchasing customer's name on the I.D. should be identifiable.
  2. Photo I.D. - The name on the I.D. must match that of the online receipt (e.g. drivers license).
  3. Credit Card - The name on the credit card the customer wishes to refund onto must match the name on your online receipt and your photo I.D.

 

AFTERPAY REFUNDS

If you have paid for your purchase using Afterpay and you would like to return any product for a refund, you can return them to any of our stores, or alternatively if you have purchased online you can post them back to our Online Returns Department.

Once we have processed your refund, it will automatically go through to Afterpay and once they process it, it will show up in your payment plan.

Afterpays system will then adjust your payments from your last instalment backwards. This means your final payment might be reduced to zero, but the rest of your payments stay the same. Their systems cannot spread the new purchase price out evenly across your four payments or across the remaining payments.

As per the Afterpay website, financial refunds can take up to 7 business days depending on your financial institution. If you have any questions you should follow up with them.